Information Technology Support Engineer

We are seeking a proactive and enthusiastic Junior IT Support Technician to join our team in an office-based capacity. This role is focused on providing day-to-day IT support to staff. The ideal candidate will have a solid technical foundation, a willingness to learn, and the confidence to handle a wide range of software and hardware challenges., * Provide first-line IT support to internal teams.

• Troubleshoot and resolve issues related to:
• Windows 11 systems.
• Basic networking (routers, connectivity, cabling).
• Printers and office hardware.
• General software and hardware incidents.
• Assist with installation, configuration, and maintenance of IT equipment.
• Document solutions, processes, and recurring issues.
• Work collaboratively with colleagues to ensure smooth daily operations.

Essential:

• Previous experience in a 1st Line/ Junior IT Support role.
• Basic understanding of routers, networking fundamentals, and troubleshooting.
• Good working knowledge of Windows 11.
• Strong communication and problem-solving skills.
• Confidence in addressing a wide range of IT issues across hardware and software.
• Willingness to learn and adapt to new technologies, with a love for technology.

Desirable:

• Interest or basic experience in web development.

Who This Role Suits

• Someone early in their IT career seeking hands-on experience.
• A technically curious individual who enjoys solving varied IT issues.
• Somone who is interested in web development in the future.

Progression & Opportunity

This company have a strong track record of developing talent internally. Past junior team members have progressed upwards, demonstrating the excellent long-term opportunities available for the right person. If you're motivated, eager to learn, and ready to take on a challenge, this position offers a strong foundation for a successful career in IT and beyond.