1st / 2nd Line IT Support Engineer

You'll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress., Respond to helpdesk tickets and troubleshoot hardware, software, and network issues

Support Windows environments, Microsoft 365, and general networking setups

Install, configure, and maintain IT systems and equipment

Escalate complex issues to senior engineers where needed

Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background

Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking

Excellent problem-solving and communication skills

A proactive, customer-focused approach to work

Salary up to £28,000, depending on experience