Service Desk Team Lead

VIQU have partnered with a growing construction company who are seeking a Service Desk Team Lead to lead a team of two support engineers and provide technical second and third line support within a Microsoft enviroment.

The role requires the candidate to work three to four days a week in the office whilst occasionally travelling to customer sites across London when required.

Duties of the Service Desk Team Lead:

• Provide second and third line IT support across the Microsoft tech stack.
• Lead a team of two IT support engineers, ensuring tickets are being completed in a timely manner and KPI's/SLA's are adhered to.
• Independently manage IT projects.
• Utilise Microsoft Defender for security monitoring.
• Manage Windows Servers, Intune, O365, and Azure infrastructure.
• Deploy Azure environments.
• Configure and maintain equipment.

• Experience within a managerial/lead IT support role, administering KPI's and SLA's.
• Experience across the Microsoft technology stack - Defender, Intune, M365, Windows servers ect.
• Previous experience administering an Azure environment (Azure Virtual Desktop, Entra ID ect.).
• Knowledge of the ITIL framework.
• Desirable: Experience with Dynamics 365 Business Central.

At VIQU IT, we're focused on bringing a knowledgeable and honest approach to IT recruitment, devoting ourselves to improving quality of life for our candidates through excellent IT job opportunities, our clients with high-quality customer service, and our team through continual support and training. As an IT recruitment agency based in Birmingham and Southampton, our recruitment team works with everyone from global conglomerates to innovative SMEs across the UK and beyond, meaning whether you are a seasoned IT contractor or you are in search of your next permanent job, we will be able to support you through the job process. VIQU IT's Specialisms Our wide array of clients and key accounts in the public and private sector, means that we work across the IT spectrum.