IT Service Desk Analyst

The post holder will work as part of the Lancashire & South Cumbria NHS Foundation Trust's Digital team. The post holder will work as part of a team who will provide first point of contact support to both agile and anchor workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to., Please note that further communication from LSCFT will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCFT to contact them. Please ensure that you read the person specification as your application will be measured against this document. If you use AI to assist with your application, you must declare this. Undeclared use may result in withdrawal. Please ensure your application reflects your own skills and experiences. While AI tools can assist, they may produce generic or inaccurate content. We encourage you to provide personal examples that demonstrate how you meet the essential criteria. For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload is essential We currently support over 8,500 customers and whilst only a small team we are very effective. We require motivated people with the energy and enthusiasm for dealing with the volume of calls currently handled by the desk

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services. LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve. As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including: + Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care. + Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support. + Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management. The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children's nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services. For more information visit our website via Lancashire & South Cumbria NHS FT.