IT Service Desk AnalystLancashire

The post holder will work as part of the Lancashire & South Cumbria NHS Foundation Trust's Digital team.

The post holder will work as part of a team who will provide first point of contact support to both agile and anchor workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to.

We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload is essential We currently support over 8,500 customers and whilst only a small team we are very effective.

We require motivated people with the energy and enthusiasm for dealing with the volume of calls currently handled by the desk, * Educated to GCSE standard or equivalent in Maths and English.

• NVQ level III in relevant subject or equivalent
• ITIL Foundation Qualification or proof of working towards it

Knowledge

Essential

• In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

Experience

Essential

• Demonstrable experience of working effectively in an office environment undertaking a range of administration duties
• Experience working in a customer services environment
• Experience of working to deadlines

Skills

Essential

• Able to build effective working relationships at all levels.
• Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
• Proven ability to produce well presented, clear and accurate documents

Person Specification

Qualifications

Essential

• Educated to GCSE standard or equivalent in Maths and English.
• NVQ level III in relevant subject or equivalent
• ITIL Foundation Qualification or proof of working towards it

Knowledge

Essential

• In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

Experience

Essential

• Demonstrable experience of working effectively in an office environment undertaking a range of administration duties
• Experience working in a customer services environment
• Experience of working to deadlines

Skills

Essential

• Able to build effective working relationships at all levels.
• Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
• Proven ability to produce well presented, clear and accurate documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation. Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask. We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.