Student Support Administrator
Russell Group
7 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Tech stack
Moodle
Salesforce
Job description
- To assist Student Support Officers (SSOs) in their cluster with administration related to student support. This will include;
- processing Extenuating Circumstances (EC) applications.
- administration relating to Disability and Dyslexia.
- assessment related matters arising from EC outcomes.
- the administration of withdrawals/interruptions and updating relevant documents, and records as required.
- Assist with the monitoring of student engagement with a view to collating information for engagement records, including student visa monitoring; assisting with the identification of students with engagement issues.
- Assist SSOs with providing advice and guidance to students and staff in line with Faculty student support procedures and the University's Academic Regulations.
- To provide frontline support for student support enquiries via AskQM, handling enquiries relating to student support matters, and escalating complex enquiries to the appropriate SSO and/or signposting students to QM Professional Support Services as required.
- To update records for EC outcomes on University records systems and provide advice and guidance to students and staff in this area.
- To retrieve, update, disseminate and store EC reports from Mysis as required in preparation for EC committees, Subject Examination Boards or at the request of Module Organisers.
- To assist with the organisation of the Student Voice Committees and other School based committees, providing secretarial support for these committees.
- Lead in the promotion of course representative and PASS recruitment assisting in the promotion of student feedback mechanisms such as NSS/PTES.
- Support in organising and communicating Student Experience Events to students.
Requirements
- Relevant experience working in a busy environment, ideally Higher Education
- Experience of effectively using administrative systems within a university or similar environment such as SITS, Moodle and Salesforce.
- Experience of dealing effectively with people face-to-face in a university or similar environment with a customer-oriented approach.
- Understanding of student support issues in Higher Education.
- Understanding of and commitment to, equality of opportunity and to deal with diversity sensitively and fairly.
- Experience of servicing committees, producing documentation and writing minutes.
