Business Support Coordinator

Murray Recruitment are hiring a Service Desk Administrator on behalf of our client based in Cumbernauld. This is a fantastic opportunity for a motivated and organised individual with experience in a fast-paced helpdesk environment. The successful candidate will support the day-to-day service desk operations and assist in the transition to the JobLogic CRM platform., * Act as the first point of contact for incoming service requests via phone and email

• Log and monitor service tickets in JobLogic, ensuring timely updates
• Allocate jobs to engineers and liaise with them to meet agreed SLAs
• Communicate with clients, providing updates and resolving queries
• Assist with scheduling, job tracking, and managing engineer diaries
• Support the service department with administrative tasks and job documentation
• Monitor open jobs and follow up with stakeholders to ensure timely closure

• Previous experience in a helpdesk or service desk environment is essential
• Comfortable in a fast-paced role with the ability to multi-task and prioritise
• Experience with CRM/job management systems (JobLogic preferred)
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Proficient in Microsoft Office and general IT systems

• Permanent, full-time role based in Cumbernauld
• Monday to Friday, 8am to 5pm (1-hour lunch)
• Every second Monday: 7am to 4pm rota shift
• Competitive salary (Dependent on Experience)
• 33 days holiday per year including statutory days (office closed over Christmas and New Year)
• Company pension scheme and 4x life assurance
• Free onsite parking
• Supportive and friendly working environment with opportunities for growth

Recruitment Agency in Hamilton Trusted to support businesses in finding their perfect candidates since 2010, Murray Recruitment offers a professional yet personal service. Backed by our Placement Guarantee, our team work diligently on your behalf to source and integrate the talent your business needs to grow. Based in Hamilton, we work with businesses throughout Lanarkshire, Glasgow and Central Scotland with a enviable track-record.