Digital Project Manager (Contract)

We are seeking a dynamic, client-focused individual who can lead projects end-to-end while building strong, strategic relationships with customers. This hybrid role combines the planning, execution, and delivery responsibilities of a Project Manager with the ongoing relationship management and value realization duties of a Customer Success Manager (CSM).

The ideal candidate excels in communication, cross-functional coordination, stakeholder management, and has strong ownership over client satisfaction and project outcomes., Project Management (50%)

• Lead, plan, and manage projects from initiation through delivery, ensuring timelines, resources, and budgets are met.
• Collaborate with cross-functional teams (product, engineering, QA, design) to drive project execution.
• Create and maintain project documentation including project plans, risk registers, status reports, and deliverables.
• Track project milestones and manage scope, risks, dependencies, and change requests.
• Conduct regular project stand-ups, governance meetings, and client review sessions.
• Ensure project KPIs, SLAs, and quality standards are consistently met.
• Identify process improvements and contribute to project management best practices.

Customer Success Management (50%)

• Serve as the primary point of contact for assigned clients, building trusted relationships and ensuring high customer satisfaction.
• Understand client goals, challenges, and success metrics to drive product adoption and ROI.
• Onboard new customers, ensuring smooth implementation and alignment with their business objectives.
• Conduct regular business reviews, training sessions, and product enablement workshops.
• Monitor account health, proactively address risks, and escalate issues as needed.
• Support renewals by demonstrating product value, usage analytics, and delivering success narratives.
• Gather client feedback and collaborate with internal teams to drive product enhancements.
• Identify upsell or cross-sell opportunities aligned with client needs and business outcomes.

Do you have experience in Project management?, Do you have a Bachelor's degree?, * Bachelor's degree in Business, Engineering, Computer Science, or related field.

• 10 to 15 years of experience in Project Management, Customer Success, or a hybrid client-facing role.
• Strong understanding of project management methodologies (Agile, Waterfall, Scrum).
• Experience in SaaS, enterprise software, recruitment-tech, or AI platforms is a strong advantage.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to manage multiple clients/projects simultaneously.
• Analytical mindset with experience using dashboards, reports, or CRM tools.
• Problem-solving attitude with a focus on client satisfaction and operational excellence.
• Project Management certifications (PMP, CAPM, Scrum Master) are a plus.

Key Competencies

• Customer-centric mindset
• Ownership & accountability
• Proactive risk and issue management
• Time management & prioritization
• Relationship and stakeholder management
• Cross-functional collaboration
• Process improvement mindset, * Project management: 10 years (required)
• Customer Success Management: 5 years (required)