IT Support Analyst

This is an opportunity to join our Support Team to assist our ICT Manager in the continuous operation and improvement of IT Services.

The effective use of technology is vital for the success of the business both in terms of the efficient delivery of our services and as a way of standing out from our competition. Our employees are keen to use technology and explore how it can best be used in the business.

To support our ICT Strategy, we are looking to expand our internal team by appointing an ICT Support Analyst to aid the focus on IT Service operations. Our internal team is backed up by our Managed Service Provider providing 1st - 3rd line and project resource.

This is an opportunity to share in the ownership and management of a sincere, employee-owned company through our Employee Ownership Trust, which places full ownership of the business with its employees, and to contribute to our strong values and focus on addressing the climate emergency.

You will be based in our Edinburgh office, although we are happy to discuss a blend of home and office working in line with our hybrid working policy. The role may also involve occasional travel to other LUC offices across the UK.

Do you have experience in SharePoint?, The successful candidate will possess strong experience in a customer-focused role combining technical proficiency with strong soft skills. You will be an effective communicator and able to work calmly in all situations, sometimes unassisted, whilst prioritising tasks based upon urgency and impact.

Essential

• Strong organisational skills
• Personable with strong people skills
• Appetite for continuous learning and professional development and interest in exploring other team work areas
• Ability to work unsupervised and as part of a team
• Excellent communication skills and a proactive approach to building relationships with colleagues and project partners
• Efficient resolution of problems

Good technical skills covering:

• Windows 11
• Good working knowledge of hardware and software applications - Microsoft, Adobe Creative Cloud, Autodesk and GIS applications would be advantageous
• Microsoft Cloud Services, including Microsoft365, Azure Microsoft365 Copilot, Teams and SharePoint.

Desirable

• Microsoft Cloud Services, including Microsoft365, Microsoft365 Copilot, Teams and SharePoint

Candidates must be eligible to live and work in the UK.

Pulled from the full job description

• Referral programme
• Sick pay
• Additional leave
• Company pension
• Cycle to work scheme
• Free flu jabs
• Work from home, A full-time role is based on 37.5 hours per week (Monday to Friday). However, LUC has a strong track record in flexible working, and we have been recognised for our flexible working culture, so we are happy to discuss a range of flexible working options for this role including part time hours (minimum 30 hours per week) if desired.

Salary: £26,250 - £29,500 FTE (Dependent on experience)., Job Types: Full-time, Permanent

Pay: £26,250.00-£29,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Free flu jabs
• Referral programme
• Sick pay
• Work from home

LUC is committed to equality, diversity and inclusion and we actively encourage applications from under-represented groups. We value the differences, needs and contributions a diverse workforce represents, and we strive to embed equality, diversity and inclusion in all our people related activities. About LUC: LUC is an award-winning environmental consultancy that aims to make a difference. With nearly 60 years of experience, we want to make an impact: delivering better futures for nature, people, and places. Our holistic services support clients in tackling complex land use problems on projects at every scale. Our expert teams collaborate across disciplines to create cities, towns and landscapes for a more sustainable future. We are employee-owned, which means we invest in our people and operate with kindness. Our creative, forward-thinking professionals are passionate about addressing the climate and biodiversity crises. We're leading the way in driving lasting and positive change. Our Mission is to deliver better futures for nature, people and places. Just like our founders, we're dedicated to leaving this world in a better place. And we believe we have the power to create a positive legacy through all our projects. We do this by guiding our clients, as well as influencing national and local policy. Of course, we recognise that change is inevitable. But we also recognise that cities, towns and landscapes of the future must work to help nature recover and to create a fairer society for all. We are committed to creating beautiful, inclusive places that support the health and wellbeing of the people and environments impacted by such inevitable change. Our Values are what make us. They reflect our heritage, express the attitudes of our people, and capture what our clients tell us we're like to work with. Our values are timeless, informing the actions of every generation of LUC. They guide our big thinking as much as our daily working lives - from the projects we pursue, to how we manage people, to how we resolve conflicting interests. * We act with professionalism and integrity * We have the courage and openness to lead * We collaborate to achieve shared goals * We act with passion, insight and creativity