IT Project Engineer

• Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects.
• Key technical escalation point.
• Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions.
• Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers.
• Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols.
• Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively
• Work autonomously to resolve complex issues and improve customer outcomes in line with company values.

This is primarily a field-based delivery role, ideal for a motivated and ambitious IT professional seeking to further develop their expertise across Microsoft 365, Azure, networking, advanced connectivity and managed services environments., * Proven experience in a Technical Project Engineer or similar role

• Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks.
• Strong knowledge of Microsoft operating systems, Azure and Microsoft 365.
• Strong knowledge of Meraki, Watchguard and cloud networking technologies.
• Experience with Entra ID, Group Policy, Endpoint Manager and other administrative and security-focused solutions.
• Strong project management experience in liaising with customers and internal project teams to ensure project progress communicated effectively.
• Experience of the Cyber Essentials framework and beyond.

Core Competencies:

• Resolution driven, always striving for a positive response and delivery of options to customer's IT and network constraints.
• Commercially aware of solutions and adhering to best practice, compliant with supplier, and vendor terms of service.
• A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution.
• A tenacious attitude with a desire to deliver over and above the customers' expectations.
• Ability to engage with customers and 3rd parties in a professional and proficient manner.
• Able to demonstrate a confident and friendly approach.
• Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation.
• Adaptability to continue to deliver service excellence in a fast-changing environment.
• Enthusiastic personality, demonstrating a strong desire to learn and progress.

Qualifications:

• Degree in Computer Science, IT or similar (desirable)
• Industry certifications (beneficial)

Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption.