Administrator and Support positions

We are recruiting for Administrator and Support positions across our core service areas: HR, Payroll, Customer Service, Finance and Procurement. These roles sit at the heart of UKSBS, supporting the day-to-day delivery of essential business services for our clients.

Depending on your placement, you may help ensure people are paid accurately and on time, support recruitment and HR processes, manage supplier and purchasing activity, or contribute to accurate financial processing and reporting.

Regardless of which service area you join, you will be part of a collaborative team that plays a crucial role in keeping our services running efficiently. You will gain valuable experience in a shared services environment, working with modern systems and processes that underpin vital government operations.

Duties will include, but are not limited to the following:

• Create positive experiences for all our customers by responding to queries, delivering excellent service and putting the customer at the heart of everything we do
• Maintain a positive attitude, showing a willingness to help and satisfy our customer needs
• Communicate in a professional and friendly manner with your colleagues and our customers across a variety of channels (telephone, email, web chat and others)
• Proactively work with colleagues to deliver accurate and high-quality services whilst taking shared responsibility for the achievement of SLAs, KPIs and other targets
• Update our systems with changes, ensuring these are processed accurately and efficiently
• Promote an inclusive, customer centric and proactive team-based culture which identifies, communicates and addresses customer needs
• Help to create a respectful, inclusive workplace which embraces and values diversity, UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance,

Procurement and IT services and expertise to our partners. We are proud of the part we play in

enabling our partners to achieve the best outcomes for the British people and the UK economy. We

are at an exciting point as a business and are currently going through transformation ahead of

company growth to expand our client base and install new systems.

A key aspect of this transformation is the UKSBS Matrix Programme. This major component of the

Government's Shared Services Strategy aims to provide modern, cost-effective, and scalable

business services to nine government departments.

You will play a vital role in running these new services as they go live and mature, supporting the delivery of a modern SaaS ERP platform and the processes that underpin it.

This is an exciting opportunity to be part of something long-term and transformative, ensuring the service continues to evolve, improve and deliver real value to our clients and customers. Success will rely on curiosity, collaboration and a commitment to excellence. We will support you to develop your skills, grow your expertise and make a lasting impact as part of a service that is designed to endure and continually improve.

Life at UKSBS

We value our employees and recognise the importance of ongoing professional development,

supporting you to achieve your goals whether you're starting out or building on existing experience.

Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you.

We work a mixture of full and part-time hours across a 37-hour week (full time), with start times varying between 8.00 and 9.30am. Our hybrid working model offers flexibility, balancing time spent working from home with time in the office for collaboration, training and team connection. While most colleagues work remotely for much of the week, we generally expect everyone to spend 20% of their time in their office location. This can vary depending on business needs, and there may be times when we ask you to be on-site more frequently to support key activities or team priorities.

Our team is made up of individuals with various levels of experience and from different working backgrounds. We have offices based in Swindon, Newport and Stockton-on-Tees and you can choose to work from the most suitable location for you.

We don't expect you to know all the answers straight away, we are always on hand to help support you and share our knowledge. We provide full training for all our new joiners which helps you get a good overview of what we deliver, our processes and how to use our systems.

• Be proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
• Have a strong foundational literacy and numeracy skills.
• Demonstrate commitment to customer needs and excellent service delivery.
• Have high attention to detail and accuracy in all tasks.
• A proven ability to manage tasks and meet deadlines.
• Demonstrate ownership and accountability for assigned work.
• Have experience thriving in fast-paced environments and openness to change.
• Be proactive in learning and developing new skills.
• Having experience of working in a Shared Service Environment/other customer focused role would be desirable.

It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider., Public Sector Resourcing (PSR) is a government let framework, managed by AMS on behalf of Crown Commercial Services (CCS) for the provision of Contingent Labour across the UK. As one of the leading total workforce solutions organisations, at AMS we are no stranger to helping clients around the world, including 120+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. PSR is committed to connecting the right person with the right role, helping candidates find meaningful projects that align with their skills and career goals. Our PSR customers, ranging from central government to agencies and public bodies, have an incredible range of assignments and assignment durations with roles at all clearance levels and across all skill sectors to include Tech and Digital, Commercial and Procurement, Project Management, Engineering, Nuclear, Finance, HR and Marketing and Communications. Candidates could find themselves working on the most cutting-edge projects, with the latest technologies, and some of the largest programmes of work throughout the country. The Public Sector Resourcing (PSR) framework is underpinned by our commitments to Social Value. During our tenure working with the UK Government to deliver talent solutions, Social Value has become an increasingly important topic amongst our customers and across the UK. After a number of economic changes in recent years, of which our communities and society as a whole have felt the huge impact, the delivery of Social Value has never been more significant. At PSR, we want to make sure we provide an inclusive and accessible experience for all of our candidates., Your wellbeing is our priority. If you work with PSR, you'll get access to leading wellbeing app Unmind, which provides you with preventative measures to encourage positive wellbeing., At PSR, we understand that mental health is just as important as physical health. That's why we've launched the PSR Mental Health First Aider Programme. We've trained a cohort of Mental Health First Aiders who are equipped with the skills to identify and address mental health challenges, ensuring that our employees and contractors have access to the help they need. By prioritising mental well-being, we're not only supporting our people and contractors but also ensuring we deliver the best service to our customers across the UK public sector.