Support Technician

Our Service Desk is the first point of contact for colleagues when they need technology support. From head office and retail stores to warehouses and remote teams, the Service Desk ensures everything runs smoothly.

As a Support Technician, you'll resolve incidents and service requests to ensure our people get timely and effective support. You'll capture all relevant details, troubleshoot and resolve issues, and keep colleagues informed every step of the way. You'll also play a part in root-cause analysis, service improvements and planned technology changes.

• Respond to queries via phone, email and Teams, logging everything in our ITSM tool.
• Troubleshoot and resolve Service Desk tickets within agreed SLAs.
• Investigate and resolve issues effectively, ensuring requesters feel heard and confident.
• Communicate effectively with the Service Desk team, Technology Operations team and wider business.
• Guide and assist Junior Support Technicians, Apprentices and the Technical Support Coordinator.
• Assist with root-cause investigations and implementation of approved changes.
• Communicate with 3rd parties to log issues and follow up within an appropriate timeframe.
• Support colleagues with software releases and ensure systems, interfaces and batch routines run smoothly.
• Prepare hardware, perform maintenance and troubleshooting where required.
• Participate in daily stand-ups, weekly team meetings and regular reviews of overdue tickets.
• Champion service improvement initiatives by identifying lessons-learned opportunities.

• Proven experience in a technical support role.
• Keen interest in technology.
• Strong communication skills across phone, e-mail and face-to-face with internal teams and external suppliers.
• Experience supporting Windows 10 and Windows 11 and Microsoft Office applications.
• Experience using Active Directory and good working knowledge of DHCP and DNS.
• Ability to stay calm under pressure with strong problem-solving and multitasking skills.
• Organised, reliable and able to thrive in fast-paced, deadline-driven environments.
• Proactive, accountable and able to work independently with minimal supervision.
• Collaborative team player with clear and effective communication.
• Flexible, adaptable and positive.
• Constant learner, curious about technology and eager to grow.
• Industry related qualifications such as Microsoft certifications are welcome but not essential.

• Salary : £27k-£29k per year (Band 2), depending on experience.
• 34 days paid annual leave (incl. bank holidays), increasing with length of service.
• 50% employee discount.
• Flexible benefits allowance to personalise your benefits package.
• Private Medical Scheme including 24 / 7 virtual GP.
• Free access to our Employee Assistance Programme through Retail Trust with 24 / 7 support.
• Pension plan with generous 7% employer contributions.
• Life assurance programme.
• Enhanced family leave policies.
• Flexible working opportunities with a hybrid working approach.
• Learning and Development opportunities.
• Paid volunteering (two days per year).
• Employee networks including the Inclusion Network.
• 100s of savings on top retailers and gym memberships through our discount hub. At Seasalt we have a brilliant team. We celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we invite a diverse range of candidates to apply.

Seasalt, a modern data-enabled omnichannel retailer, has grown since its first shop in 1981. We blend heritage with innovation and are expanding across the UK, North America and Europe, largely through third-party partnerships. We're investing in data, systems and digital capability to support our people and our growth. It's an exciting time to join us!