IT Support Technician

We're looking for an IT Support Technician to provide high-quality first-line and onsite support, ensuring our people can work confidently and efficiently every day.

This role is central to the everyday technology experience across the business - combining responsive user support with the opportunity to get involved in infrastructure and security improvements.

Key Responsibilities

End-User Support

• Provide first-line support for hardware, access, and collaboration tools

• Support core business and travel-specific applications (CRM, GDS, Booking reservation systems)

• Deliver a responsive, professional onsite IT presence

• Manage/process Support tickets against business SLAs.

• Support remote staff with day-to-day technical needs

• Support & Administration of Teams, SharePoint, and OneDrive; troubleshooting integration and collaboration issues.

• Exposure to PowerShell scripting, or an interest in developing automation skills across Active Directory, Exchange, Office 365, Azure, and Windows environments.

Joiners / Movers / Leavers

• Execute onboarding and offboarding tasks

• Prepare and issue devices using Intune/Autopilot

• Manage equipment lifecycle and inventory

Office Technology

• Support printers, meeting rooms, and AV equipment

• Assist with workspace setups and internal moves

Operations

• Log, track, and escalate issues appropriately

• Follow documented processes and contribute to improving them

• Coordinate with senior engineers and MSP when required

• Contribute to infrastructure and security projects alongside senior engineers Support system upgrades and process improvements Help strengthen operational processes over time, This role offers a clear progression pathway into 2nd line support, infrastructure, or cloud-focused roles as your skills develop. You'll gain exposure to modern Microsoft cloud technologies, security initiatives, and infrastructure projects - providing a strong foundation for long-term technical growth. Why this Role Matters

Technology underpins everything we do. In this role, you'll help ensure our people can work efficiently, collaborate effectively, and rely on secure, stable systems - while building your own skills in a modern Microsoft-focused environment.

Do you have experience in SharePoint?, We understand that not every candidate will meet every requirement. If you're technically curious and excited to grow in a modern IT environment, we'd still love to hear from you.

• Technically curious and eager to learn

• Comfortable with hardware and troubleshooting

• Strong written and verbal communicator with non-technical users

• Familiar with Windows, Linux and Microsoft 365

• Interested in developing cloud and modern IT skills

• Comfortable operating within structured escalation paths

• Ability to work independently, take ownership of tasks, prioritise workload, and ensure timely resolution, while collaborating with team members as needed.

• Flexible/remote/hybrid working to promote our culture of supporting work/life balance.
• An Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day. This includes advice on health, relationships, money, career, retirement, and many other areas of support.
• Access to free professional financial advice
• Enhanced family-friendly policies
• Long service awards
• Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls
• Cost of test and contribution towards glasses
• Life Insurance
• Additional holiday days based on length of service
• Christmas saving scheme.
• Day off on your birthday
• 2 x 'Do the Right Thing' days (dedicated charity days)
• Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
• Cycle to work scheme.
• Smart Tech after probation

Why Ocean Holidays? Ocean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today. They set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing. From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands. Ocean Florida, the largest direct to consumer Florida specialist of its kind in Europe; personalised travel management company, Winged Boots which leads in luxury leisure followed by business travel; and Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade. With Headquarters in Romford, and another in Davenport, Florida. Ocean Holidays continues to innovate and evolve within the travel industry. In January 2023 Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility programme. As one of the UK's largest owner managed travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand. There are many benefits that you can expect in return for your dedication and your commitment to making our customer's dreams come true: * Discounted personal travel and a dedicated staff travel agent that will organise your holiday. * Private Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks.com and Yourgolftravel etc.