Web Developer & IT Support Officer

We are seeking a proactive, organised, and inquisitive Web Developer & IT Support Officer to join our team. This role is perfect for someone with strong web development experience (particularly WordPress), solid coding skills, and the ability to support staff with IT-related tasks. You will manage and enhance our digital presence, maintain website and system performance, and assist with day-to-day technical operations across the organisation.

Web Development & Maintenance

• Develop, update, and maintain websites using WordPress, Elementor, and other CMS or coding frameworks.
• Write, edit, and troubleshoot HTML, CSS, JavaScript, PHP or similar languages.
• Manage website functionality, upgrades, security patches, theme/plugin updates, and integrations.
• Upload and manage website content, documents, media, and daily updates.
• Ensure websites are user-friendly, responsive, secure, and optimised for performance.
• Support design tasks such as layout adjustments, UI/UX improvements, and implementing design changes.
• Use Photoshop/Canva for basic graphic design, image editing, and visual content creation.

Analytics, Marketing & Technical Integrations

• Set up, monitor, and troubleshoot Google Analytics, Google Tag Manager, and other tracking tools.
• Resolve issues with tracking codes, events, conversions, and reporting.
• Work with Zoho CRM, including Campaigns, Forms, and Marketing Automation, ensuring smooth integrations and accurate data flow.
• Support SEO-related technical improvements when required.

IT Support & Operations

• Provide general IT support to staff, including troubleshooting hardware, software, email, and connectivity issues.
• Assist with system updates, backups, security, and user account management.
• Support colleagues with day-to-day technical queries and escalate complex issues when necessary.
• Maintain and update internal systems, shared drives, and digital platforms.
• Ensure technology and digital tools run smoothly across the organisation.

Do you have experience in WordPress?, * Strong proficiency in HTML and CSS (required).

• Solid experience developing and maintaining WordPress websites (required).
• Hands-on experience with Zoho CRM, specifically Campaigns, Forms, and Marketing Automation.
• Experience with Google Analytics, Google Tag Manager, and troubleshooting tracking issues.
• Strong understanding of front-end and/or back-end coding (HTML, CSS, JavaScript, PHP, etc.).
• Familiarity with hosting environments, cPanel, DNS, and basic server management.
• Strong IT support experience in a business environment.
• Knowledge of web design, UX/UI principles, and accessibility standards.
• Excellent problem-solving skills.
• Excellent written and verbal communication skills.
• Photoshop/Canva skills for content editing and basic design needs.
• Ability to manage multiple tasks, prioritise workloads, and work independently.

Desirable (Nice-to-Have)

• Experience with other platforms (Shopify, Wix, custom CMS).
• Basic graphic design experience beyond fundamentals.
• Knowledge of SEO best practices.
• Experience with API integrations.
• Understanding of cybersecurity best practices.

Candidate Qualities

We're looking for someone who is:

• Curious & inquisitive - always eager to learn, explore, and problem-solve.
• Proactive - takes initiative and anticipates needs before they arise.
• Organised - maintains structure, manages tasks efficiently, and meets deadlines.