Insight Performance and Data Manager - Somerset

Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.

We need a passionate and experienced person to take on the role of Insight Performance & Data Manager for our Somerset Substance Use Treatment Service, as part of our Insight team.

The role is based at our Yeovil service but allows for hybrid working. The expectation being a minimum of 2 days per week in the office.

The interviews will be held remotely on Wednesday 10rd December 2025.

Role Responsibility

You will need to respond to regular and ad-hoc reporting requirements which cover varied audiences from team level to senior management team and up to commissioner level. You will help find ways to showcase performance and celebrate the great work our services and staff deliver, looking beyond commissioner and contract KPIs and into best practice.

You will be able to demonstrate you can get the best out of teams, using your aptitude for leadership, influencing others to be the best they can be.

We are looking for a self-starter with the ability to quickly research and understand the social value of the work we do, alongside that of our local, regional and sector competitors.

You will make recommendations and suggestions on where our services and organization should go.

You will also help provide information to improve the operational effectiveness and, consequently improve the quality of lives for the people we support.

You'll be experienced in the preparation and command of large volume data, able to navigate databases and Excel with ease, in order to compile engaging data which can drive performance, tell the story, and really add value for the service, its staff, and its service users.

You will need to know how to convert a complex problem into a manageable (bite-sized) solution. This includes collaboration with others in and out of the organisation to agree the logical/best approach.

Experience working with client management systems would be advantageous, particularly in supporting service process and improving data quality.

Experience in line management or supervision of direct reports is desirable, particularly in supporting team development, performance management, and day-to-day coordination.

You do not need to have experience working in health and social care or with substance misuse and public health data sets, although knowledge in these areas would be advantageous.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.