Insight Performance & Data Manager

Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.

We need a passionate and experienced person to take on the role of Insight Performance & Data Manager for our Somerset Substance Use Treatment Service, as part of our Insight team.

The role is based at our Yeovil service but allows for hybrid working. The expectation being a minimum of 2 days per week in the office.

The interviews will be held remotely on Wednesday 10rd December 2025.

Role Responsibility

You will need to respond to regular and ad-hoc reporting requirements which cover varied audiences from team level to senior management team and up to commissioner level. You will help find ways to showcase performance and celebrate the great work our services and staff deliver, looking beyond commissioner and contract KPIs and into best practice.

You will be able to demonstrate you can get the best out of teams, using your aptitude for leadership, influencing others to be the best they can be.

We are looking for a self-starter with the ability to quickly research and understand the social value of the work we do, alongside that of our local, regional and sector competitors.

You will make recommendations and suggestions on where our services and organization should go.

You will also help provide information to improve the operational effectiveness and, consequently improve the quality of lives for the people we support.

You'll be experienced in the preparation and command of large volume data, able to navigate databases and Excel with ease, in order to compile engaging data which can drive performance, tell the story, and really add value for the service, its staff, and its service users.

You will need to know how to convert a complex problem into a manageable (bite-sized) solution. This includes collaboration with others in and out of the organisation to agree the logical/best approach.

Experience working with client management systems would be advantageous, particularly in supporting service process and improving data quality.

Experience in line management or supervision of direct reports is desirable, particularly in supporting team development, performance management, and day-to-day coordination.

You do not need to have experience working in health and social care or with substance misuse and public health data sets, although knowledge in these areas would be advantageous.

You will get 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point, Your health and wellbeing are just as important to us as that of the people we support. Our reward and benefits package have been designed with this in mind - to support your total wellbeing, so you can reach your potential.

We offer our colleagues a great range of benefits to make sure your emotional, physical, and financial wellbeing is actively supported. We encourage you to make the most out of life, as well as a rewarding career at Turning Point.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package., We are a leading social enterprise, providing health and social care services in over 300 locations across England. We work with people who need our support with their drug and alcohol use, mental health, offending behaviour, unemployment issues and people with a learning disability. We aim to inspire and empower them to discover new possibilities in their lives. Everything we do is aimed at providing good quality, person-centred services in the right location at the right time, making a real difference for the people and communities we support. Our values We all communicate in an authentic and confident way that blends support and challenge We commit to building a strong and financially viable Turning Point together We deliver better outcomes by encouraging ideas and new thinking We treat each other and those we support as individuals however difficult and challenging We believe that everyone has the potential to grow, learn and make choices We are here to embrace change even when it is complex and uncomfortable, At Turning Point, we've lots of opportunities, even for those with no previous experience. Our comprehensive training package will give you the skills and knowledge to help us deliver the best for the people we support and you to excel in your career. A role in health and care is not for the faint hearted, but having a positive impact on people's lives is so rewarding. Turning Point is a leading provider of health and social care. We're specialists in multiple areas, which means we offer many different opportunities. From support workers and clinicians to leadership and management - we really do have something for everyone!