Senior Data & Insight Analyst

You'll be responsible for bringing together data from a variety of sources to deliver meaningful business stories on how our customers choose to pay and the performance of our payments ecosystem.

Collaborating closely with other teams, you'll analyse datasets to surface insights and opportunities for improvement to drive a best-in-class customer experience and strong commercial outcomes.

You'll be joining at an exciting stage as we build a new, modern payments ecosystem for Tesco Insurance & Money Services. Working within a collaborative and data-driven culture, you'll have the opportunity to shape how insight supports business decisions and customer experience.

• Data collection and management: Work closely with Product, Operations, Finance, Digital Analytics, and external partners to ensure consistent and accurate data collection across the payment ecosystem.
• Data integration and manipulation: Identify, import, clean, and structure file-based datasets from payment service providers, website analytics tools, and CRM systems, interpreting and combining them to create a complete picture of payment performance.
• Data analysis and interpretation: Lead in-depth analysis of payment outcomes and user behaviour to derive actionable insights. Produce ad-hoc analysis to support investigations, inform decision-making, and identify high-impact growth opportunities
• Reporting and visualisation: Develop and maintain payment dashboards and performance scorecards covering all payment channels, defining and monitoring key performance indicators. Use data visualisation tools to present complex data in an understandable and accessible manner.
• Operational growth and development: Support the continuous development of our data processes, analysis methodology, and use of tools and technology in a fast-paced industry, whilst adhering to data security and customer privacy.

• Data Analytics or Insight experience, within payments, e-commerce, or financial services.
• Experience interpreting, merging, and analysing data from multiple, unconnected systems.
• Strong communication skills, demonstrating an ability to communicate analysis and insights to a range of audiences across the business.
• Experience using data visualisation tools such as Power BI, Tableau, or Looker.
• Strong commercial acumen, demonstrating a sound understanding of business objectives and ability to align plans to these.
• Familiarity with website analytics tools and customer journey measurement. (Google Analytics or Adobe Analytics)
• Ability to prioritise and work in a fast-paced organisation, prioritising individual and team backlogs on activity that add the most value.

And if you have these, even better

• Experience with payment service providers and associated data and reporting.
• Previous experience in the Insurance or wider financial services sector, or experience within subscription-based e-commerce.
• Experience using SQL, Python, and/or R to manipulate and visualise data
• Familiarity with data pipelines/ETL tools, automated reporting, APIs, We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation.

• Prepare for your retirement with our colleague pension scheme.

• Private healthcare and a virtual GP Service for you and your family 365 days a year.

• Performance related annual bonus.

• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.

• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday as an added perk, we'll give you a second card to share with someone else.

• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.

• Take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. Our story Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week. Delivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers. How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!