IT Support Contract

Our Group IT Team are looking to recruit a Service Desk Engineer for an initial 6-month contract, with the strong possibility of permanency, to provide additional expertise and support during the launch of a number of key strategic projects. This will be a hands-on role, and as such, attendance on site will be required.

You will join a team of seven to support Ekco's operations across the UK teams, and wider global business. A successful candidate will be primarily stationed at our UK HQ in Milton Keynes at least three days a week, but will also need to travel to our London based offices.

There may be occasional travel opportunities to our other offices in Ireland/Netherlands.

As a junior role we don't expect many years of experience, but do expect an eagerness to learn and passion for IT and all things tech!

Day-to-day at Ekco:

• Managing your tickets with high quality triaging, notes, communication and customer service.
• Coordinating with HR to assist new joiners with new user onboardings.
• Provide hardware break-fix support.
• Laptop + phone imaging and device inventory management.
• Coordinating with the logistics team on deliveries of hardware
• Work with the global team to provide remote technical support for users across all our regions.
• Assist with the technical maintenance of our UK offices. Basic networking, printing, and infrastructure support.
• Coordinate with other technical teams and 3rd party vendors.
• Document changes and processes in our documentation solution when required.

Do you have experience in macOS?, * Passion for IT and Technology

• Experience supporting hardware and software, at home, school or in the workplace.
• Confident using Windows and/or macOS
• Basic understanding of Microsoft Azure, Intune and Windows Server
• Demonstrable experience meeting deadlines
• Able to explain basic IT Concepts such as Servers, Clients, DNS, DHCP, Firewalls, switches and routers.
• Ability to learn and research new concepts and technologies independently.
• Excellent English professional communication skills, both verbal and written.
• Team player.

Desirable:

• 1+ years of technical experience in a similar role
• Any work experience in a professional role
• Confident using Linux and other technologies
• Basic administration experience of Microsoft 365, Intune, Windows Desktop/Server, Active Directory macOS
• Scripting and or programming experience
• Industry certifications - Azure, Microsoft 365. A+ and Network + desirable
• Experience with ticketing systems and/or the ITIL Framework

Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk - powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. ️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we're a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia-and we're continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do: * On It: We take ownership, follow through, and get things done., Why Ekco * ️ Microsoft's 2023 Rising Star Security Partner of the Year * First Irish Microsoft MSP to achieve all four Microsoft Security Specializations * Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards * A culture rooted in diversity, equality, inclusion & belonging * A commitment to internal mobility and career progression * Flexible, family-friendly working at the heart of our culture * Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.