Support Engineer

• Play a key role in keeping office technology running smoothly from desktops and laptops to printers, mobile devices, and conferencing systems.
• Join a team that values both technical skill and customer service, where IT is truly a service organisation.
• Help shape and support new technology roll-outs, pilot programs, and infrastructure upgrades.

Main Responsibilities

• Log, manage, and resolve IT issues (hardware, software, telephony, peripherals) via a ticketing system.
• Provide on-site support: setting up equipment, handling office moves, repairing printers, scanners, or mobile devices.
• Configure and deploy desktops, laptops, and peripherals for existing staff and new starters.
• Troubleshoot and maintain devices, including mobile hardware (e.g., iPads, iPhones) and printers/scanners.
• Work with external vendors to coordinate hardware or software repairs.
• Diagnose and resolve wireless connectivity issues.
• Use monitoring tools to track system performance and address performance issues proactively.
• Participate in pilot testing for new system builds and updates, providing structured, accurate

• Minimum 3 years' relevant technical support experience.
• Proficient with Windows OS (Windows 10+) and Microsoft Office.
• Strong customer-focus - you enjoy helping others and solving real IT problems.
• Excellent organizational skills; you can manage competing demands and deliver results under pressure.
• Clear communication skills - both written and verbal - plus comfort working with non-technical stakeholders.
• Good problem-solving ability and experience escalating issues when required.
• Flexibility and a can-do attitude in a dynamic, changing environment.