Onsite Support Engineer 2nd Line

• Provide onsite and remote support, incident resolution, and routine client visits.
• Manage tickets end-to-end and maintain accurate documentation.
• Troubleshoot complex issues across Office 365, Azure, Active Directory, Windows Server, networking, and end-user devices.
• Support office moves, device builds, upgrades, AV setups, and general hardware tasks.
• Monitor systems, respond to alerts, and escalate when required.
• Deliver clear communication to senior stakeholders and ensure SLA compliance.
• Assist with starters/leavers, MFDs, telephony, and specialist equipment.
• Promote cyber awareness and maintain strong service quality across all client sites.

My customer are an tier 1 award winning IT Managed Service Provider who are looking for an experienced, customer-focused Support Engineer to deliver high-quality on-site and desk-side support across several professional, fast-paced client environments, primarily within the financial sector., * 5+ years' experience in a similar onsite/field or senior support role.

• Strong background in Microsoft technologies: O365, EMS, SharePoint, Azure, AD, Windows Server/OS.
• Experience with cloud admin and process automation.
• Excellent troubleshooting, communication, and stakeholder-facing skills.
• Comfortable in a fast-paced, customer-driven environment.
• Bonus skills: LAN/switching/AP support, Bloomberg/OMS/PMS, MacOS/JAMF, Google Cloud.

If you're a proactive engineer who thrives in dynamic environments and enjoys supporting high-level users across multiple sites, I would love to hear from you.