2nd Line Support Engineer

I have a great opportunity for a 2nd Line Service Desk Engineer to join a company in Southampton. You will be joining a company who are passionate about what they do, strongly believes in playing and achieving as a team and will value your growth and development., In this role, you'll be responsible for providing 2nd line technical support to escalated incidents and tickets. As a 2nd Line Service Desk Engineer, you'll play a crucial role in delivering proactive and reactive support, ensuring the customers receive excellent service.

Do you have experience in Windows?, * You thrive working in a busy and fast-paced environment.

• You want to share your knowledge with the team and help others grow.
• You enjoy problem-solving- solving ensures no challenge is too big.
• You're a self-starter, eager to learn and take ownership of your actions.
• Your excellent interpersonal and communication skills ensure excellent customer service.

What you'll bring

• You will have experience supporting lots of different technologies within a 2nd Line Support role.
• Be proficient in Networking - covering LAN/vLAN/WAN/Firewall technologies.
• Your advanced problem-solving ability makes you stand out.
• Experience supporting and administrating M365 / O365 cloud services.
• Excellent customer service skills.