Data Analyst

We're looking for an experienced Senior Data Analyst to join a product-led, customer-centric organisation. This role focuses on understanding and improving the end-to-end member experience, with a particular emphasis on churn, LTV, retention, and renewal performance.

You'll work closely with product, analytics and experimentation teams to shape upcoming initiatives. This is not a pure funnel-analysis role - you'll be connecting user behaviour to long-term customer outcomes, identifying what drives renewal a year down the line, and shaping insights that guide product strategy.

What you'll be doing

• Leading analysis across core member metrics, including churn, LTV, subscription behaviour, retention and renewal performance
• Designing and evaluating experiments using platforms such as Amplitude
• Working with product data to test and validate hypotheses that relate behaviours to long-term customer outcomes
• Translating data into clear, compelling stories that influence product and commercial decisions
• Supporting data enablement across the organisation to help teams become more data-driven over time

• Advanced SQL skills
• Strong experience in product and customer analytics, including experimentation, churn/LTV analysis, and subscription or retention modelling
• Background in tech-driven environments, ideally marketplaces or subscription businesses
• Experience with Python, R or dbt is beneficial but not required
• Someone who can work autonomously, communicate insights clearly, and deliver meaningful impact quickly