IT Support Technician

We are looking for an IT Support Technician to work from our Truro office, offering IT support across the business and to all departments. Our IT Support team are the first point of contact for colleagues who require assistance with technical issues.

Working as part of a high-performing team, you'll be responsible for:

• Providing IT support via telephone, Microsoft Teams, email and face-to-face, across the organisation, to maintain the required standard of infrastructure and services.
• Monitoring and prioritising tickets received on the company's IT service desk.
• Creating/deleting user accounts.
• Assisting with IT training for new colleagues.
• Maintaining the company's IT network, software and hardware in line with industry standards and regulations.
• Working with external IT suppliers/support teams to resolve issues as necessary.
• Contributing to projects and roll-outs as required.
• Identifying and delivering improvements and enhancements of our IT services, for the benefit of both of our Members and our colleagues.

Do you have experience in Phone etiquette?, * Previous IT Support experience.

• Ability to build and maintain PC and server hardware.
• Ability to install, maintain and troubleshoot current Microsoft operating systems and Office applications.
• Ability to triage and investigate issues, escalating where appropriate.
• An understanding of messaging and data communication technology (e.g. Email, Networking).
• Analytical skills.
• Proficiency in operating systems such as Windows and Linux.
• Experience working with telephony and printers.
• Organisational, problem-solving and critical thinking skills.
• Good written and verbal communication skills - ability to explain complex technical concepts to non-technical colleagues, and to create clear, detailed documentation.
• Comp TIA A+ qualification (or similar) or willingness to study towards a qualification would be advantageous., * GCSE or equivalent (required)

We value all our employees and offer a number of benefits including:

• 35-hour week, supporting a great work life balance
• Private medical insurance and income protection cover
• 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to 'buy' an extra 5 days per year (after a qualifying period).
• Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications.
• Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials
• Company events to support social wellbeing.

And many more!, Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Private medical insurance
• Sick pay
• Store discount
• Work from home

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don't have shareholders. Our success is down to our people and our Members - both are at the heart of everything we do.