Enterprise IT Support Analyst

Join Smart DCC as an IT Support Analyst and play a vital role in delivering first and second-line support to our business and IT system users. You'll manage incidents, requests, and technical issues while supporting projects and business-as-usual activities across the Enterprise IT team. This is an opportunity to work in a fast-paced environment where innovation and collaboration drive success.

How you will contribute to transforming energy and shaping the future Provide first and second-line incident management and request fulfilment for business and IT system users. Manage IT assets, including laptops, peripherals, and mobile devices, ensuring accurate records and compliance. Build and configure IT equipment for new starters and replacements, supporting hardware and software troubleshooting. Collaborate with stakeholders across the business to deliver exceptional service and maintain operational efficiency. Document processes, produce guidance for end users, and contribute to audits and compliance activities.

Do you have experience in Windows?, Do you have a Bachelor's degree?, Minimum 5 years' experience in IT Support or Service Delivery, with strong knowledge of ITIL. Working knowledge if ITSM. Proficiency in Microsoft technologies (Office 365, Teams, Azure) and Active Directory. Strong technical skills across Windows 10/11, networking (DHCP, DNS), and endpoint security. Excellent problem-solving, prioritisation, and customer service skills. Relevant qualifications such as a Bachelor's degree in IT or Computer Science and Microsoft Certified IT Professional.

We offer competitive salaries, bonuses tied to performance, pension, holidays, private healthcare, and flexible benefits. Our hybrid working policy allows up to 8 days per month from home, giving you flexibility while contributing to meaningful work., Our values and behaviours Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC's role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn't feel right, we speak up.

Be accountable

You can depend on our word. We're clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits Get perks that work Personal Development

Our training and development opportunities help you be your best self - from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We're big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working

About the DCC We're powering Britain's smarter, greener future. Today, we're building a resilient, sustainable smart energy network that drives transformation. Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. Together, we embrace change, unite in our shared passions, and support each other. A career at Smart DCC means being part of something bigger - a dynamic organisation that's not just helping transform energy but also shaping the future.