1st Line Network Operations Engineer

Are you ready to play a key role in transforming rural connectivity? We are a fast-growing, forward-thinking full-fibre broadband provider, delivering ultra-fast internet to communities across Dorset, Somerset, the New Forest, and now Wiltshire.

Unlike many alternative networks, we design, build, and manage our own infrastructure-ensuring exceptional quality and reliability for every customer. As a 1st Line Network Operations Engineer, you'll be part of our Network Operations team, providing front-line technical support and ensuring our customers receive the high standards of service we're known for. From troubleshooting issues to configuring equipment, you'll be at the heart of keeping people connected., * Providing customer support via phone and email to diagnose and resolve technical issues

• Configuring routers, boosters, and other customer equipment
• Preparing and dispatching technical equipment for customers
• Managing and maintaining trouble tickets and customer cases
• Liaising with internal teams to deliver seamless customer support
• Maintaining accurate network systems and documentation
• Promoting and upholding network security best practices

Please note that this role involves shift work between 08:00 - 18:30 Monday to Friday with 1 in 4 Saturdays (10:00 - 16:00).

Do you have experience in Technical support?, * Strong communication and customer service skills, with a professional telephone manner

• Experience in a customer-facing technical support role
• Excellent attention to detail and problem-solving ability
• A proactive mindset and a desire to develop your technical expertise
• Experience using CRM systems
• CompTIA Network+ or equivalent certification (desirable but not essential)

Why join us?

This is more than just a support role-it's an opportunity to grow with a company that's reshaping digital access in rural communities. If you're motivated, customer-focused, and eager to advance in a technical career, we'd love to hear from you

• Competitive starting salary up to £28,000, depending on experience
• Clear pathways for career progression, including supervisory and leadership opportunities
• 25 days annual leave + bank holidays, with the option to buy or sell up to 5 days
• Private medical insurance, life assurance, and income protection
• Cycle to Work & Tech purchase schemes
• Enhanced family leave policies
• 75% staff discount on our broadband services
• Discounts on over 100 popular brands
• Regular team events, including summer and Christmas socials