Desktop Support Engineer - IMAC

Working closely with the EUS Tower Lead and Team Leads, you'll support the full lifecycle of end user hardware - from stock management and device builds to equipment provisioning and coordinating onsite service requests.

You'll help maintain the accuracy of the Stock Management Tool/database, ensure all hardware movements follow correct processes, and deliver a professional and positive customer experience in a fast-paced environment.

This role is fully onsite in Barrow-in-Furness, and requires a full UK driving licence., * Build, rebuild and configure devices to meet end-user needs

• Maintain accurate stock records and support inventory reporting
• Manage deliveries into Stores and follow hardware disposal/allocation procedures
• Provision and set up equipment for users
• Coordinate IMAC requests from initiation through to completion
• Uphold a high standard of customer service, even under pressure

Are you a detail-focused, hands-on IT support professional who enjoys working directly with users and keeping technology running smoothly? This is an excellent opportunity to join a collaborative End User Services team where you'll play a key role in device build, stock management, and coordinating IMAC (Install, Move, Add, Change) activities from start to finish., Preferred experience:

• Background in inventory management, desktop support, or software/application installation
• Familiarity with ticketing systems and working to defined SLAs
• Basic understanding of server infrastructure and networking
• Good knowledge of desktop environments
• Ability to manage multiple tasks in a dynamic environment
• Strong communication and teamwork
• Proactive approach to problem-solving
• High attention to detail

Security Clearance Requirements

This role requires Security Check (SC) clearance.

To be eligible, you must have:

• Lived in the UK continuously for the past 5 years
• Met all other SC vetting requirements

Some positions may require sole UK nationality.

As part of the recruitment process, you will complete pre-employment checks including identity, nationality/immigration status, 3 years' continuous employment history, and an unspent criminal record check (DBS).