Technical Administrator

CSP Recruitment is currently hiring a Technical Administrator on behalf of our client in Beeston. This role is ideal for someone detail-oriented, organised, and keen to support a busy Technical team within a manufacturing environment., Manage and handle customer complaints, including acknowledgement and resolution Allocate and monitor complaint investigations and root cause analysis Support investigations and prepare customer complaint forms/letters to a high standard Conduct trend analysis on complaints and communicate findings to stakeholders Prepare accurate KPI reports for business forums Maintain and update the site document control system and Quality Management System (QMS) Raise and manage purchase orders Assist with surveillance testing of products and raw materials Carry out data entry tasks and provide general support to the Technical team

Key Measures:

Timely and accurate complaint responses Contribution to complaint reduction Audit support and performance Accuracy and timeliness of data Strong attention to detail

Working knowledge of Microsoft Office Advanced Excel skills (charts, graphs, data analysis) - highly desirable Level 3 Food Safety in Manufacturing (training can be provided) Strong attention to detail and accuracy Ability to influence and work with others effectively Proactive, tenacious, and a strong team player

Competitive hourly rate: £12.21 per hour Full-time, Monday to Friday schedule Opportunity for training and development in Food Safety

If you're looking to grow your career within a technical and compliance-driven environment, apply today with CSP Recruitment!