Security Support Engineer

As an Infrastructure Support Engineer, you will:

• Act as the lead for the Helpdesk function, ensuring outstanding client support.
• Deliver 2nd/3rd line technical support across networks, servers, firewalls, and cloud platforms.
• Carry out onsite technical assessments and contribute to project delivery.
• Support clients with Microsoft 365, Intune, Entra ID, and security solutions.
• Troubleshoot complex infrastructure issues and maintain accurate documentation.
• Build trusted, long-term client relationships through a consultative approach.
• Contribute to technical roadmaps and provide senior engineering cover when required.

We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills.

Essential skills and experience:

• Strong 2nd/3rd line support experience across networks, servers, and firewalls.
• Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing).
• Hands-on experience administering Fortinet Firewalls.
• Strong working knowledge of Microsoft 365, Intune, and Entra ID.
• Familiarity with web filtering and email protection technologies.
• Excellent communication, documentation, and customer service skills.
• Full UK driving licence and flexibility to travel.

Desirable:

• Experience supporting IT within schools or educational organisations.
• Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V, or VMware.
• Knowledge of safeguarding and education-focused IT security tools., * Firewalls
• Network Administration
• Network Security
• Networking
• Technical Support
• VLAN
• 2nd Line
• 3rd Line
• Server Admin

Permanent - Competitive Salary + Bonus + Excellent Benefits, * Competitive salary and performance-related bonus scheme.

• Hybrid working with home-based flexibility and regular office visits.
• Company pension and sickness pay schemes.
• Electric Vehicle Salary Sacrifice Scheme.
• 22 days' annual leave (plus bank holidays and your birthday off!), increasing with service.
• Ongoing professional development opportunities.
• Being part of a dynamic, supportive team shaping the future of IT in schools.