Scheduler - Alarm Aftercare Desk Team

We are seeking a proactive PSO Scheduler to join our Alarm Aftercare Desk Team. This role plays a vital part in ensuring efficient workforce scheduling, optimal resource allocation, and excellent service delivery using Planning & Scheduling Optimisation tools (FSM & PSO).

You will be responsible for balancing customer commitments, SLAs, and operational efficiency, while supporting both field engineers and desk teams to deliver outstanding service., * Monitor service delivery, track job progress, and dynamically reschedule when required.

• Collaborate closely with field operations managers, field team leaders, customer service teams, and management to ensure smooth workflow.
• Provide insights into task behaviours and performance of field teams.
• Analyse scheduling data and KPI metrics to drive continuous improvement.

• Strong knowledge of IFS FSM and PSO systems (or similar scheduling optimisation tools).
• Proficiency in MS Office and FSM software platforms.
• Experience in workforce management, dispatch, or service operations is advantageous

Alongside the above you will also have:

• Excellent analytical and problem-solving skills.
• Strong decision-making capability.
• Ability to manage multiple priorities under time pressure.
• Clear and confident communication and coordination skills.
• Collaborative mindset and willingness to learn and develop.

You will be entitled to a salary of up to £33K PA and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (up to the value of £2k)
• Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.