Chief Transformation & Delivery Officer

The newly created role of Chief Transformation & Delivery Officer ("CTDO") helps people with sight loss to live the life they choose by ensuring our Forward. Together strategy achieves real impact, at scale through:

• Designing the organisation of the future and co-creating suitable target operating models to support our future state
• Determining the future people capabilities, workflows and processes, to deliver the design blueprint
• Shaping and delivery of Guide Dogs' most significant change programmes and cross-organisational projects with discipline and strong programme governance

The CTDO leads our Strategy function, Enterprise Programme Management Office, transformation function, Enterprise and Target Operating Model workstreams and, working to embed a culture of accountability, delivery excellence and adaptive planning. The role holder ensures we can design the organisation of future and land the large-scale changes needed to achieve it, and our strategic ambition and deliver ever stronger performance, while maintaining stable operations today. We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. More details can be found in the attached candidate pack and job description., Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

Do you have experience in SAFe?, To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include; Essential

• Educated to degree level or with equivalent experience.

• Recognised programme management qualification (e.g. MSP, PRINCE2, AgilePM) or equivalent experience.

• Proven executive-level experience of enterprise and operating model design and leading multi-year, large-scale organisational transformation programmes to deliver it across people, process, data and systems in complex environments.

• Experience and translating via programmes and projects into practical delivery.

• Strong record of delivering digital and operational change.

• Experience working with outsourced PMO partners while developing internal capability.

• Skilled at governance, risk management and stakeholder alignment at Board and Executive levels.

• Background in complex, high-volume, or multi-stakeholder sectors (e.g. healthcare, social care, fundraising-driven, retail or manufacturing organisations).

• Design and delivery focused, relentless on bringing a future vision to life via execution, accountability and delivering outcomes.

• Strong communicator with the ability to engage and align diverse audiences around a shared strategic vision.

• Excellent leadership, influencing and relationship-building skills across organisational boundaries.

• Deep understanding of programme delivery disciplines and transformation methodologies (e.g. Agile, Lean, SAFe).

• Strong systems thinker able to link strategic aims to operational outcomes.

• Commercial acumen and an understanding of value-for-money principles in large-scale change.

• Skilled at balancing hands-on problem-solving with strategic oversight.

Trebuchet MS with Updated Inkey Blue If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page Our Commitment to Diversity and Inclusion Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job. If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment. At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.