Enterprise IT Support Analyst

The role of "IT Support Analyst" is to provide multi skilled administrative and technical support to the wider business users at the company. The IT Support Analyst performs a vital role delivering first and second line incident management support and request fulfilment to the business and IT system users, working in collaboration with the Workspace Agility Team. The role also supports the delivery of projects and business as usual tasks across the wider Enterprise IT team. They are accountable for documenting the processes and procedures in relation to the activities they perform. They will also collaborate with stakeholders from around the business and demonstrate and promote the Values and Behaviours.

• Reporting
• Experience of ITIL
• Minimum of 5 years' experience of working in an IT Support environment
• Experience of using helpdesk applications
• Batchelor's degree in Information Technology or Computer Science.
• Microsoft Certified IT Professional.
• Active Directory, Directory Services, Group Policy, DHCP, DNS
• Cyber Security, Endpoint protection, Antivirus technologies, Web Filtering
• Mail Filtering. Exchange, Email
• Mobile Comms and telephony including tablets.
• Microsoft Office 365, MS Teams, and Azure
• Application and event Monitoring, InTime, Autopilot
• Windows 10, 11 and Windows Server
• Printing
• End User Devices (tablets, laptops, desktops, mobile phones)
• ITIL.
• Problem Solving.
• Written and verbal communication skills.
• Decision making skills.
• Attention to detail.
• Work under pressure.
• Exceptional Customer Service
• Prioritise work to meet business and contractual requirements.