Senior IT Support Technician

Senior IT Support TechnicianLocation: Newton-Le-Willows - WA11 Permanent / onsite based role Salary: Up to £45k plus benefitsOur client is looking for a hands-on IT professional with a passion for problem-solving anddelivering exceptional service. The IT team play a key role in supporting, maintaining, andenhancing IT support and infrastructure while providing end-user support across hardwareand applications. The ideal person profile for this opportunity will have experience ofsupporting IT within a manufacturing setting.Senior IT Support Technician key responsibilities:* PC Support & Helpdesk Management: Ensure efficient operation of the PCsupport function and timely resolution of Helpdesk tickets in line with internalSLAs.* Network Infrastructure Maintenance: Oversee the health and performance ofOffice 365 environment, Windows Server, Active Directory, VoIP phonesystem, and Meraki switch/cabling infrastructure.* Security & Data Integrity: Maintain a safe network environment and upholddata protection standards.* Strategic IT Solutions: Contribute to the development of new technicalsolutions aligned with business goals.* User Setup & Daily Operations: Support new user onboarding and participatein the day-to-day activities of a busy IT department. Qualifications & Skills* Printer installs via duplication on a remote desktop systemSenior IT Support Technician profile* A technical IT qualification or equivalent hands-on experience* Experience of supporting IT within a manufacturing environment* Strong communication and interpersonal skills* Proactive research ability to identify and implement effective solutions* A practical, problem-solving mindset with a customer-first attitude* Commitment to going above and beyond to deliver outstanding serviceSenior IT Support Technician technical skills* Microsoft Windows 10 / 11* Microsoft Server 2022* Active Directory* Hyper-V* Meraki switches* Firewall / security principles* Backup methodologiesTo discuss the Senior