IT Systems Technician

We are looking for an enthusiastic, proactive and technically skilled IT Systems Technician to join our growing team. This role is ideal for someone who is already working in a senior service desk, or IT Admin role, thrives in a dynamic IT Service Desk environment, enjoys problem-solving, and is passionate about delivering high-quality IT services. You will play a key role in supporting both internal and external customers by phone and remote connection, ensuring systems run smoothly, and contributing to continuous service improvement.

What an Ordinary Day Might Look Like:

1. Providing 1st and 2nd line support via phone and email, delivering reactive support for external and internal customers

2. Managing complex issues and supporting junior team members

3. Keeping all systems up to date managing, your own ticket queue (Halo PSA) and ensuring key metrics are adhered to.

4. Monitoring customer environments and responding to alerts

5. Performing scheduled preventative maintenance tasks remotely or on-site

6. Communicate with vendors and third parties

7. Contribute to building the knowledge base, sharing knowledge across the team.

8. Participating in scheduled on-call support as part of a rota

9. Conducting quality checks on delivery tasks

10. Providing support for internal infrastructure

11. Participating in managed services team initiatives.

12. Attending training sessions to stay current with technologies and standards

This role is office based in Manchester, Sale, and it's important that applicants are based within easy commute of the office.

Do you have a valid Driving Licence license?, Do you have experience in Virtualization?, * Continuous Learning: Actively seeks to improve skills and knowledge

• Quality Oriented: Delivers work to a high standard with attention to detail
• Support Client Communication: Ability to solve difficult problems and communicate clearly and effectively with clients

Technical Competencies:

• Email and Messaging System Management: Proficient in managing email systems
• Desktop Support: Skilled in troubleshooting and resolving desktop issues
• Cyber Security: Aware of cybersecurity best practice
• Server Administration: Proficient in managing and maintaining servers
• I.T. Networking Solutions: Proficient in supporting and troubleshooting network issues

Qualifications & Experience:

Essential:

• 5 years proven experience in a technical support or IT service desk role
• Strong experience of desktop and server platforms (Windows10/11, Microsoft 365, Windows Server 2019/2022/2025)
• Strong communication and customer service skills
• Ability to manage and prioritise multiple tasks effectively
• Comfortable working independently and as part of a team
• Full UK driving licence and use of own transport
• Clear understanding of cyber security principles e.g. Cyber Essentials
• Experience with virtualisation and/or Cloud technologies

Desirable:

• Relevant IT certifications / qualification (e.g., CompTIA, Microsoft, ITIL, IT Apprenticeship Level 3 or above)
• A-Level or equivalent
• Experience with remote monitoring tools and ticketing systems
• Exposure with vendors including SonicWall, Arcserve and CrowdStrike
• Experience with virtualisation technologies including VMWare, Hyper-V and Azure

• Pension Scheme
• 25 Days Annual Leave + 1 Birthday Allowance
• Private health care insurance available upon successful completion of probation
• Learning and Development opportunities with clear career path.
• Regular team outings
• All-Expenses-Paid Annual Conference
• Enjoy lower-cost EV charging points available within our facility for your convenience.
• Our modern office equipped with a Peloton for your well-being, a ping pong table for some fun, and a coffee machine to keep you energised throughout the day

If you have any further questions reach out to us at people@wearethinc.com.

Thinc is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit and capability alone.

Job Type: Full-time

Pay: £28,000.00-£33,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay

Application question(s):

• Do you possess the required qualifications and certifications for this position?

• Do you hold a valid driving licence and have access to your own vehicle?

• How many years of experience do you have in IT support roles?

• Have you previously worked with a Managed Services Provider (MSP)?

• If shortlisted, what would you right to work document be?

We are an IT Solutions company providing cutting-edge finance software, ERP systems, managed IT support, cyber security solutions, and cloud management to unlock a business's full potential. We help ambitious SMEs scale up with over 30 years of experience across multiple leading platforms, offering independent and impartial advice to blend a diverse range of products and services to fit your exact needs.