Senior Manager, Delivery Lead - Insurance Operations & Domain Solutions, Technology & Transformation

As a Delivery Lead within Deloitte's Insurance practice, you will be a driving force in delivering impactful technology and transformation projects for our clients. You will take ownership of the end-to-end project lifecycle, from initial planning and requirements gathering to successful implementation and delivery. Your leadership, combined with your deep understanding of the insurance industry and project management methodologies, will be crucial in navigating complex projects and exceeding client expectations.

The specific roles and responsibilities of the role are as follows:

• Apply project management methodologies, establish guidelines and ways of working in complex delivery and stakeholder environments to successfully deliver engagements.
• Manage workstreams across a full project lifecycle, including integrating into wider programme or organisation governance routines as required.
• Work closely with key internal and client stakeholders and effectively demonstrate core project and people management skills.
• Maintain and improve the existing project governance to promote stakeholder confidence by ensuring that financial and RAID reporting is timely, accurate, actionable, and fit for purpose.
• Ensure that both your progress, and that of the team, is not blocked and team members are able to access people and tools they need to achieve their goals.
• Support clients throughout project lifecycle including project planning, requirements gathering & process definition.
• Work within diverse teams to help deliver measurable business outcomes to quality and timescales.
• Mentor, Coach and Manage performance of junior members of the practice, supporting their career development, learning and well-being.
• Build effective relationships with stakeholders at all levels & geographies across all business workstreams including Operations, Risk and IT as well as internal project stakeholders, including Developers / Testers / UI/UX teams - depending on the lifecycle of the project.
• Lead business development work such as pre-sales, bid preparation and client presentations.
• Participate in internal Deloitte practice development activities to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm's commitment to creating a more diverse and inclusive culture.
• Be open to continuing education in keeping oneself updated on the latest skill sets & certifications.

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience needs to include:

• Proven experience of working in a similar role in a professional services business with project management experience, with hands on experience of leading on projects through a full lifecycle of initial requirements gathering and specification through to the acceptance and delivery of solutions/outcomes.
• Experience gained within a leading insurer, broker, or consulting firm with a track record of high performance and success in complex and high impact roles.
• Exceptionally well versed in project management methodologies (Agile, Waterfall, Hybrid) and PMO functions.
• Significant experience in one of the following delivery areas:

• Technology Delivery (including Cloud)
• Business Transformation
• Roadmap Design
• Delivery Resource Planning

• Significant experience in one of the following functional areas:

• General Insurance processes, reporting and governance across quote, placement Underwriting, Policy administration, Billing, Claims, Accounts/ Finance & Risk Management.
• London Market specific processes, reporting and governance.
• Outward & Inward Reinsurance Underwriting, Accounting and Claims.

• Well-versed in emerging technology trends in insurance and broader financial services.
• Experienced in managing senior stakeholder relationships.

Preferably you will also have:

• Experience leading (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.