Technical support engineer

Career-minded People

Morecambe, United Kingdom

7 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 40K

Job location

Morecambe, United Kingdom

Tech stack

Testing (Software)

API

Confluence

Automation of Tests

Unit Testing

VoIP

Communications Protocols

Computer Networks

Dynamic Host Configuration Protocol

Software Debugging

Embedded Software

Ethernet

Firmware

Modbus

Software Requirements Analysis

TCP/IP

Wide Area Networks

Job description

Collaborate with cross-functional teams to define system requirements and specifications.
Conduct debugging and troubleshooting of firmware and communication issues to ensure optimal performance.
Engage in software testing, including unit testing and test automation, to validate functionality.
Participate in the design and implementation of APIs and communication interfaces between devices.
Document firmware designs and maintain project documentation in Confluence.
Stay updated with advancements in technology.
Act as the main point of contact for customer technical support, resolving firmware, hardware, and communication protocol queries.

Requirements

We are seeking a skilled Firmware Engineer/support technician to join our dynamic team. The ideal candidate will have a strong background in embedded software development, with a particular focus on Modbus and M-Bus communication systems. This role involves designing, developing, and testing firmware for a variety of hardware platforms, including Internet of Things (IoT) devices. The successful candidate will also act as a primary contact for customer technical support, providing expert guidance on firmware, hardware, and communication protocols. Knowledge of PCB (Printed Circuit Board) design, assembly, and troubleshooting is desirable., * Experience with Modbus and M-Bus communication systems is highly desirable.

Familiarity with embedded software development practices and methodologies.
Knowledge of PCB (Printed Circuit Board) design, assembly, and troubleshooting is desirable.
Knowledge of computer networking concepts including TCP/IP, DHCP, VoIP, WAN, and Ethernet.
Strong analytical skills with the ability to solve complex problems effectively.
Excellent communication skills to collaborate within a team environment.

This position offers an exciting opportunity for growth within a forward thinking company that values innovation and creativity. If you are passionate about firmware engineering and eager to contribute to cutting-edge projects, particularly in Modbus and M-Bus systems, we encourage you to apply.