Helpdesk Support AnalystWinsearch

We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running smoothly.

What you'll do:

• Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams.
• Troubleshoot hardware, software, network, and connectivity issues.
• Maintain PCs, printers, servers, and other IT equipment.
• Track software licenses and manage hardware/software inventories.
• Support production systems, including LabVIEW and test rigs.
• Assist in IT projects, upgrades, and disaster recovery plans.
• Liaise with vendors for hardware and software maintenance.
• Document procedures, maintain knowledge bases, and ensure IT security compliance.
• Participate in an after-hours on-call rotation when needed., We understand the key role people play in the development of your business and the importance of ensuring you make the right hires. We work with you to understand your business needs and culture while taking on the responsibility of representing your brand in the market.

Recruitment isn't just a job for us, we love what we do. Our consultants are qualified recruitment professionals who are experts in their fields. Our teams specialise in their sector ensuring all their activities provide you with industry insights, building a pool of the most qualified and relevant candidates and providing a targeted, bespoke and proactive recruitment service.

Our Strategy

We understand that recruitment is not an exact science and that each client, candidate and job can have slightly different requirements. Winsearch support a range of core sectors, from manufacturing to construction, offering both a standard range of services, and bespoke offerings to ensure the intricacies of each industry can be accounted for. Our specialist consultants have a wealth of knowledge and experience, ensuring they can provide a personalised solution for your business.

At Winsearch we work with the strongest candidates within the industry. Our thorough and detailed knowledge of our clients' requirements ensure we select the strongest candidates using a range of channels.

How can we help you?

At Winsearch we pride ourselves on our relationship with our clients. We share their challenges and work together to provide the right solution. We promise that we will leave no stone unturned in sourcing candidates for every role that we work on while providing a consultative approach with two-way feedback.

It is extremely important at Winsearch that we establish and maintain a working partnership with all our candidates. We will listen, understand, and advise helping you through the process of gaining your next role. We understand that sometimes it can be an exciting process while for some it is extremely daunting. Our REC qualified consultants can adapt to your personal situation and as experts within the industry ensure we help you find the right job and company for you.

Client Testimonials

"I have been working with Winsearch for the last 3 months recruiting new team members. Winsearch have worked tirelessly to find the perfect engineers. Very professional & they understand the finer details, I couldn't recommend them enough."

"Winsearch provided new energy and focus to a group of roles within Chemical Operations/ Warehousing, and displayed great professionalism, attention to detail and sustained focus on what turned out to be challenging roles. Winsearch went above the standards I had expected."

"Thank you to Winsearch team for all their efforts in successfully filling the shift manager vacancy. I received a strong shortlist of candidates in a short space of time which didn't compromise on quality and received a professional service throughout the entire campaign. I would recommend them a recruitment partner."

• HNC/D in Computer Science, Information Systems, or equivalent experience.
• Previous IT support experience, ideally in a manufacturing environment.
• Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC/server builds.
• Strong understanding of IT policies, security standards, and troubleshooting processes.
• Excellent communication, organizational, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice-to-haves:

• IT certifications such as MCSA, ITIL, MCP.
• Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

For more than 28 years, Winsearch has been advising and supporting business leaders in finding their most important asset, people., "I can confidently say that, to date, Winsearch is the best recruitment agency I have worked with. They alleviated the stress for me as they were proactive throughout the entire process by utilising effective communication, client management, and interpersonal skills. They are credible professionals in their field, and I would highly recommend them!" "I am absolutely thrilled with the outcome. Throughout the entire process Winsearch have been extremely professional, courteous, and supportive, keeping me always informed. It has been a very enjoyable and rewarding experience."