ICT Support Officer

In this role you will work within the ICT Service team, delivering support for the council s hardware and software infrastructure. You ll collaborate closely with the ICT Support Team Leader and liaise effectively with the ICT Support and helpdesk Team and third-party organisations., Provide 2nd line IT technical support for the council s IT systems for officers, members & Trading Companies using the council s ticketing system

• Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance

• Responsible for Microsoft 365 platform identity and access management for users in the 365 suite of applications e.g., SharePoint, Entra, Teams, Power BI and exchange etc

• Technical support of the Council VOIP Telephone system, including server maintenance and configuration, upgrades and security vulnerability patching

• Take the lead role in allocated ICT projects

A Level/Degree or equivalent

• 3-5 years experience working in an ICT environment planning, installing, maintaining and supporting business applications

• Working knowledge of: Windows Operating system, Microsoft Office, GIS Systems, LLPG

• Ability to acquire "technical know-how" as appropriate

• Knowledge and understanding of effective customer care

• Understanding of VOIP Telephone systems

• Good interpersonal skills to develop and maintain good working relationships

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. East Cambridgeshire District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.