IT Support Engineer - 1st & 2nd Line Support

This is an excellent opportunity for an ambitious individual to take the next step in their IT career within a dynamic, fast-paced environment. As an IT Support Engineer, you will be responsible for keeping systems running smoothly while gaining valuable, hands-on experience across a wide range of technologies. You'll work alongside a highly experienced Head of IT, who will provide ongoing guidance, mentorship, and support to help you develop and progress. This role would suit someone who's gained 1-2 years' experience in IT support or a relevant IT qualification/educational background, or someone with experience who's looking for a long term career opportunity., * Act as first-line support for hardware, software, and network issues.

• Set up and maintain laptops, desktops, mobile devices, and printers.
• Provide user support for common applications, including Microsoft Office.
• Carry out routine system checks, maintenance, and updates.
• Assist with Active Directory tasks such as account creation and password resets.
• Troubleshoot wired and wireless network connectivity problems.
• Support IT-related projects and system upgrades.
• Learn and assist with database systems, contributing to automation and process improvements.

• Exposure to PowerShell or Python scripting languages.
• Good knowledge of Windows Server and desktop operating systems.
• Understanding of PC hardware, troubleshooting, and basic networking (TCP/IP, wireless).
• Familiarity with Active Directory and Microsoft Office applications.
• Strong analytical and problem-solving skills with the ability to explain technical concepts clearly.
• Organised, reliable, and self-motivated with a proactive, positive attitude.
• Able to manage tasks independently as well as work effectively in a team.
• Helpful and patient when supporting end users; keen to learn and develop.
• Knowledge of relational databases and system workflows (desirable).