IT Support Specialist-2nd Line

We're on the lookout for a Second Line Systems Engineer to strengthen our technical support team in Cornwall. You'll be part of a close-knit group that keeps hundreds of users across multiple businesses up and running every single day.

This is a hands-on role where you'll troubleshoot, advise, and deliver practical solutions, whether remotely from the helpdesk or occasionally on-site with clients.

A Typical Week Might Involve

• Investigating technical escalations that 1st Line engineers can't resolve.
• Supporting clients' networks, servers, and cloud systems to keep operations running smoothly.
• Assisting with infrastructure upgrades and new software rollouts.
• Collaborating with senior engineers on project planning and technical delivery.
• Monitoring system performance and identifying potential security or performance risks.
• Sharing knowledge with colleagues and helping less experienced technicians grow.
• Keeping documentation accurate and up to date.

• At least 2 years in a technical support or IT service role.
• Confidence working with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD).
• Strong understanding of networks (LAN/WAN, VLAN, VPNs, Wi-Fi, IP addressing).
• Familiar with backup technologies and cloud-based storage.
• Comfortable managing Windows Server environments (Active Directory, DHCP, DNS, GPOs, etc.).
• Experience within a Managed Service Provider.
• Full UK driving licence.
• Technical certifications such as CompTIA A+ or equivalent.

• Competitive salary
• 25 days holiday plus bank holidays (with increases for long service)
• Company pension, life insurance and private health cover
• Regular social and team-building events