Repairs Administrator

We are seeking a highly organised and proactive Repairs Administration Assistant to join our busy office team. This role involves managing a high volume of calls, coordinating reactive repairs, supporting gas compliance scheduling, and providing administrative support to ensure smooth and efficient service delivery. Experience within the social housing sector is essential., * Handle a high volume of inbound and outbound calls from tenants, contractors, and housing providers.

• Log, schedule, and track reactive repairs through our CRM system.
• Coordinate gas servicing, safety checks, and compliance appointments, ensuring legal requirements are met.
• Maintain accurate records using Microsoft Excel, including updating spreadsheets and generating reports.
• Prioritise and assign work orders to engineers and contractors.
• Communicate appointment details and updates to tenants and housing officers.
• Monitor job progress to ensure timely completion and escalate issues when required.
• Provide general administrative support including filing, data entry, and email management.
• Deliver excellent customer service with a helpful and professional manner.
• Work collaboratively with the wider team to ensure targets and KPIs are met.

Do you have experience in Organizational skills?, * Previous experience in social housing repairs, maintenance coordination, or gas compliance administration.

• Strong working knowledge of Microsoft Excel (data entry, basic formulas, spreadsheets).
• Confident user of CRM systems.
• Excellent organisational and multitasking skills.
• Ability to work accurately in a fast-paced, high-call-volume environment.
• Strong communication skills with a customer-focused approach.
• Ability to remain calm and professional under pressure.
• High attention to detail and strong problem-solving abilities.