Support Engineer

Kantar Media is seeking a support engineer to join our offices in Madrid with the following responsibilities: - To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) : - To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions. - To follow up issues through ticketing tool through permanent dialog with customers. - To support customers for the installation and the maintenance of their systems. - To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers. - To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems. - To support presales activity trough technical advices when

it is necessary. - Good written and fluent oral communication in English is required for this position. - Support activities require to travel abroad from time to time. Experience Required: - Technical Experience in network distributed architectures (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,....) based on Linux systems, ideally for multimedia applications (video/audio). - Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer. Technical skills: - Virtualized environment experience (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,....) - Experience in system administration with Linux (Debian/Redhat/Centos) - Knowledge of network protocols basics (routing, tunneling,...) and network issues debugging experience Nice to have skills - Audio technologies experience and Basic Audio analysis (Audacity tools) - Audio interfaces knowledge (sound cards, audio interface), professional TV tuners - Script shell experience with Python in Linux environment - System monitoring tools knowledge like Zabbix Personal skills - Good written and fluent oral communication in English - Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances - Team spirit oriented within an international and multi-cultural organization - Highly organized and able to manage concurrent requests from customers - Issue analysis oriented and technically rigorous - Autonomous to investigate on complex issues and to manage corrective actions