IT Support Technician

• Provide day-to-day support to end users via phone, remote tools and later some on-site visits
• Administer and support Microsoft 365, including user, group and mailbox management
• Diagnose and resolve network-related issues (LAN, Wi-Fi, DHCP, DNS, cabling)
• Configure and support network printers and scanning solutions
• Troubleshoot and resolve software and system issues in a structured, logical manner
• Accurately log, manage and update support tickets through to resolution
• Work collaboratively with colleagues and escalate issues where appropriate

Essential Skills & Experience

Microsoft 365 Administration

Do you have experience in macOS?, We are looking for an IT Support Engineer with strong, hands-on experience in Microsoft 365 and general SME support. The successful candidate will be confident working directly with end users, able to diagnose and resolve issues efficiently, and know when to escalate or ask for assistance., You must be confident and experienced with:

• Creating and managing users and groups
• Managing SharePoint permissions, including breaking inheritance correctly
• Assigning and adjusting Microsoft 365 licences
• Managing shared mailboxes, including converting between user and shared mailboxes
• Running message traces and investigating missing/delayed emails
• Working with anti-spam features and tenant allow/block lists
• Resetting passwords and resetting 2FA / MFA for users
• Granting and removing mailbox permissions (Full Access, Send As, Send on Behalf)

Networking

You should be able to systematically diagnose and resolve:

• Wi-Fi issues (coverage, connection, authentication)
• DHCP issues (no IP, incorrect addresses, conflicts)
• DNS issues (name resolution failures, incorrect records)
• Basic cabling and connectivity problems (faulty leads, incorrect ports, etc.)

Printing & Scanning

• Setting up and configuring network printers across multiple devices
• Creating and testing scan-to-folder and scan-to-email configurations
• Supporting a wide range of printer models and drivers

Troubleshooting & Approach

• Strong, structured troubleshooting skills with a logical approach
• Ability to explain technical issues to non-technical users clearly and calmly
• Willingness to take ownership of incidents and follow them through to completion
• Comfortable taking support calls and "getting stuck in", while knowing when to ask for help

Desirable Skills (Nice to Have)

Experience in any of the following will be an advantage:

• macOS support and integration with Microsoft 365
• PowerShell for administration and automation
• Synology NAS (shares, permissions, backups, general management)
• WordPress administration and basic troubleshooting
• Ubiquiti/UniFi (access points, controllers, basic VLAN/Wi-Fi configuration)

Personal Attributes

• Professional, polite and customer-focused
• Reliable, organised and able to prioritise workloads
• Keen to learn new technologies and improve existing processes

Job Types: Full-time, Permanent

Pay: £24,420.00-£30,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay