IT Support Technician

Amentum is looking for a IT Support Technician to join the team on a 6 month fix term contract at our Bristol or Birchwood or Dorchester office. The role is to offer support and technical assistance to customers who are using software hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Work within the wider support team to help maintain and upgrade IT systems and networks.

Typical Tasks :

Providing technical assistance for questions and problems in a face-to-face capacity over the phone or via remote desktop software

Using Lansweeper and Service Now to complete and assign tickets for network PC laptop printer and other IT issues

Initiating responses tracking updating reviewing and concluding actions in Lansweeper and Service Now

Following up with customers to ensure full resolution of issues

Installing configuring and maintaining desktop and laptop PCs

Installing configuring application and operating system software and upgrades

Supporting the roll-out of new applications

Troubleshooting and repairing hardware and network connectivity issues

Removing old equipment and performing data migration to new machines

Reporting job status to team or task leads

Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what their problem is and explain the solution

Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience and ability to simplify complex technology terms

Proven ability to work independently prioritise your workload and manage multiple tasks simultaneously while being conscious of how your work interacts with that of others

Ability to solve problems quickly and completely

Possess drive enthusiasm and attention to detail

Ability to maintain confidentiality of company information

We would be interested to hear from you if you have the following experience but is not essential in the assessment of your applications :

Experience of working in an IT Support role - awareness of data centre operations and network-based server systems

Working with classified information data and systems.

Any experience with routers switches encryption and firewalls Windows Windows Servers and Active Directory VMWare VSphere and VCenter

Knowledge of Linux platforms Jira and SharePointcoding languages for scripting (e.g. Python Perl), Change Management,API,ABAP,Facility Management,Games,Claims

People are our greatest asset and we offer a competitive package to retain and attract the best talent.

In addition to the benefits youd expect UK employees also receive free single medical cover and digital GP service family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding paid volunteering time and charitable donations.