IT Applications Analyst

On top of your salary, there is also potential to join an on-call rota, with extra pay for assisting with critical issues outside of normal office hours. If you thrive on solving problems, love working with enterprise-level systems, and want a career where IT meets real-world manufacturing, this is your chance to shine., * Annual bonus and annual pay review

• Hybrid working
• Early finish on a Friday
• 28 days annual leave + bank holidays
• Purchase up to an additional 3 days holidays
• Life assurance
• Employee referral scheme - earn a bonus for referring your friends or family
• GroceryAid - a support service offering financial, legal, wellbeing and practical support, advice and counselling
• Cheers - access to our award-winning benefits platform offering discounts, free perks, and well-being tools for all employees
• Free onsite parking, and discounted products

About the Role

To provide 2nd line technical and operational support for business & manufacturing applications that supplement Refresco's ERP environments. Responsible for documenting, troubleshooting and resolving complex system issues, ensuring the smooth functioning of related processes, and assisting end-users with system enquiries and problems.

Here are your key tasks and responsibilities as an IT Applications Analyst at Refresco:

• Act as the primary contact for assigned applications, providing technical support, investigating complex issues across business areas (Forecasting, Scheduling, BOM, Labelling, QM, WMS, LGVs, Conveyors, Customer Portal, Middleware, Alerting, YMS), and collaborating with 1st line support to resolve within SLAs.
• Monitor and manage ITSM queues, escalate issues to external suppliers/3rd parties, and coordinate with service providers for advanced configuration/customisation.
• Assist end-users with functionality and best practices, analyse requirements, propose enhancements, and recommend process improvements to optimise operations.
• Design and develop dashboards/middleware solutions, participate in testing, upgrades, patches, refreshes, archiving, and new implementations while adhering to Change Management and governance processes.
• Maintain records of application setup, process flows, incident resolutions, and knowledge articles for future reference.
• Provide on-site support across offices, warehouses, and production areas, and deliver 24/7 coverage for business-critical issues as part of the on-call rota.

Do you have experience in Process improvement?, The ideal candidate will demonstrate proven expertise across multiple systems, a deep understanding of manufacturing business processes, strong experience in supporting business and manufacturing systems, and proficiency in system integration and middleware technologies.

Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far.

Pulled from the full job description

• Referral programme
• Annual leave
• Employee discount
• Free parking
• On-site parking

Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand. Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. www.refresco.com. Our drinks on every table. That's the Refresco vision. We're a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and we're only just getting started. We're the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers. Whether it's packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.   You must create an Indeed account before continuing to the company website to apply