2nd/3rd line IT Support Analyst

Do you have a valid Driving Licence license?, Do you have experience in Technical support?, Do you have a High school diploma or GED?, Due to steady and continued expansion we are looking to add to our existing team and recruit an additional experienced 2nd/3rd line IT Support Analyst.

Ideally suited for someone with a genuine passion for IT looking for a new exciting role.

You should be familiar with the following technologies and able to advise clients on their IT roadmap with an emphasis on Cyber Security.

· Active Directory

· Office 365 Admin center/Sharepoint

· Azure

· macOS/Windows 10/Windows 11

· Backup & Business Continuity - Datto, storagecraft, and Veeam.

· Firewall, WAN, WAPs & Routers

· Various antivirus products

· Windows Server (2016, 2019, 2022), · Confident telephone manner

· Excellent Customer Service skills & experience

· Creating and growing relationships with customers

· A logical and methodical approach to problem solving

· Strong team player with excellent communication skills, * A-Level or equivalent (preferred), * Technical support: 3 years (required)

· Generous pension scheme

· Expense paid travel

· Free on site parking

· IT Training provided

· Paid for certifications

Based at our Central Reigate offices, with some ongoing work on client sites predominately in the South East.

Office hours:

8am - 4:30pm/ 9am- 5:30pm Monday- Friday.

Essential Experience requirements:

An IT related Degree or formal IT qualification (Microsoft, Cisco or CompTIA)

Aptus Technology is an established, professional and trusted provider of IT support services and technology management to businesses across London and the South-East. We offer across-the-board support for Windows and Mac systems, peripherals, servers, networks and communication systems. Aptus was founded with a vision of a work culture which combines an open and friendly environment with a commitment to high professional standards and continued professional development, teamwork, without the need for hierarchies and an environment where individual initiatives and creative thinking are recognised and rewarded.