Line Support Engineer

Are you an aspiring IT professional with gained hands-on experience and looking to level up your career within a dynamic, fast-growing Managed Service Provider? Do you thrive on solving problems, delighting users, and working with cutting-edge tech in a collaborative environment? This is your chance to step into an exciting and progressive MSP role that promises growth, challenge, and variety-right from day one. What's the Role? You will be the first point of contact for customer queries-providing technical support, troubleshooting, and ensuring their systems are running smoothly. You will act as the bridge between the client and the wider technical team, all while expanding your own skills and exposure to the world of MSPs. Day-to-Day Responsibilities:

• Be the front-line hero for customer IT support queries via phone and email

• Log, track, and resolve cases using the ITSM tool

• Work with technologies such as Microsoft 365, Windows, networking, virtualisation, backups & more

• Assist in developing knowledge base articles and internal support documentation

• Escalate issues effectively when needed, while owning the resolution process, This is not just another IT job-it's a career-building opportunity in a high-energy, supportive environment where your contribution matters. What's in it for you?

• Company laptop

• Performance-based bonus

• 22 days holiday (rising to 25)

• Ongoing training & development

• Regular social events & team activities

• Real career progression opportunities in a thriving MSP

You are someone who has already dipped your toes into IT support-maybe in a helpdesk or internal IT role-and you are now ready to take the next step into the MSP world. You will be passionate about tech, thrive under pressure, and love helping people solve problems. What You'll Bring:

• 1+ year of IT support experience
• Strong communication skills and a genuine passion for delivering great customer service
• Curiosity, adaptability, and a drive to learn and grow
• Knowledge of Windows OS, Office 365, and networking basics
• A full UK driving license and your own transport (location not accessible by public transport)