technology professional

We are looking for a well-rounded technology professional to work as part of the Customer Solutions team in Technology that specialises in Sales, Marketing & Customer Services Applications. Our team manages the full lifecycle of CRM solutions, from gathering business requirements and designing solutions to development, implementation, and ongoing support for a global user base.

This is a key role within Customer Solutions. You will be working closely with the relevant business stakeholders to enable the business units to get the maximum value out of the CRM system. You are, or will become, a subject matter expert on the CRM applications and systems the business work on., * Lead the creation, communication, and management of the CRM Product Roadmap, ensuring a prioritised and well-maintained product backlog.

• Represent the CRM product in meetings, confidently presenting to stakeholders at all levels, vendors and partners, and taking responsibility for outcomes.
• Have a clear understanding of the business goals and processes. Regularly communicate those to the CRM team.
• Author user stories, acceptance criteria and documentation, explaining decisions and rationale as needed.
• Translate business requirements into technical specifications, refining requirements as necessary.
• Participate actively in Agile ceremonies, supporting the development team by removing blockers and embodying servant leadership.
• Serve as a Subject Matter Expert on CRM products, understanding both their functional use and underlying technology.
• Understand the business processes and logic that drive the use of the application, to challenge and support decisions around item prioritisation and development.

We expect you to bring strong skills in several of the following areas: * Expertise across a breadth of CRM technologies in the Sales and Marketing applications landscape * Knowledge of Salesforce Sales Cloud & Marketing Cloud * Knowledge of HubSpot platform technology would be advantageous * Strong analytical skills, organisational and time management skills * Ability to convey technical information to a non-technical audience reaching the desired outcome/understanding for both * Ability to coordinate workstreams involving multiple stakeholders * An understanding of software development methodologies (specifically Agile) and approaches * Experience of managing JIRA and/or other collaboration tools * Combination of technology skills and business acumen * Ability to balance both technology and wider organisational requirements, providing the correct balance of application governance, user function and flexibility * Demonstrated ability to communicate and present to stakeholders of all levels of seniority * A strong communicator, in both written and oral form, with a proven track record of forming effective working relationships with business colleagues at all levels * To have worked with CRM Technologies and to have a broad knowledge of Sales and Marketing applications

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes