IT Support Analyst

• you will be part of the IT Service Desk Team, whose main purpose is to provide prompt and courteous IT support to our internal staff and external partners and stakeholders
• we are a supportive and friendly team and take pride in providing the best service we can
• we practice hybrid working, with an expectation of 2 days a week in the office. One of which is set as a Wednesday and the second being a day of the IT Support Analysts choice., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
• Describe a time when you had to troubleshoot a complex IT issue. What steps did you take to identify the root cause and how did you resolve it?
• Have you ever worked as part of a team to implement a new IT solution or process? What was your role and how did you contribute
• Tell us about a time when you identified an opportunity to improve a process or service. What did you do and what was the result?

Do you have experience in IT support?, Are you ready to be the first point of contact for colleagues experiencing IT issues? In this role, no two moments are the same-one minute you could be troubleshooting connectivity or mobile phone issues, the next you're amending file permissions or restoring lost files. You'll handle a wide range of IT-related queries across multiple support channels, offering clear, practical advice and solutions. With a strong focus on customer care, you'll communicate with empathy, manage expectations, and take ownership of each interaction. You'll also contribute to the IT Operations team's goals by prioritising tasks, investigating complex issues, and implementing technical solutions with minimal supervision. If you're someone who thrives on variety, enjoys problem-solving, and is passionate about delivering excellent support, we'd love to hear from you!, * IT Qualification (minimum NVQ 3) or equivalent knowledge and experience.

• Demonstrable experience in providing end user technical IT support either on the telephone or face to face and providing excellent customer service
• Problem solving skills and an analytical approach to your work.
• The ability to remain calm and effective under pressure, which is essential.
• Some knowledge of Android Smartphones, which is desirable.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!