Assistant Desktop Support Technician

This post will be part of a small team providing skilled and efficient support for desktop hardware and systems throughout West Suffolk Council and its Partners. Your main role will be to provide first line support to our users within West Suffolk either through remote support or site visits.

Do you have experience in Software troubleshooting?, You will need experience of using Microsoft operating systems and office applications and have good analytical and organisational skills. Effective communication skills are also essential, together with a strong customer focused approach and the ability to prioritize a busy work load and work as part of a team.

• A good technical knowledge of desktop hardware environments and associated software and peripherals.
• Some Hands-on hardware and software troubleshooting experience.
• A basic working technical knowledge of current IT protocols, operating systems, and standards.
• We are looking for committed applicants who are keen to progress their career within IT support.

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
• Life assurance - a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working - ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.