ICT Senior Support Officer (Full Time) (Permanent)

We are recruiting an ICT Senior Support Officer to join our existing ICT Support Team, supporting the ICT Support Team Manager to deliver administrative support to the wider ICT service and hardware and software asset management support to the Council as a whole (please note this is not a technical engineer support role).

We are seeking someone who is highly motivated with a 'can do' attitude, with the ability to work under pressure and it is desirable you have experience of managing staff to meet the demands of a busy ICT service managing the various support areas, i.e. hardware and software management, ticket handling, performance management and administrative services. It is essential you are Educated to degree level or have equivalent experience, aswell as experience of performance management regimes, and experience of call handling and administrative tasks. You must have knowledge of the management of the lifecycle for service assets (hardware, software, knowledge, warranties etc) including inventory, usage and disposal and knowledge of working with and taking ICT related calls. You should be an effective communicator, with effective leadership, interpersonal and influencing skills with the ability to manage conflict, motivate staff and develop effective working relationships with management and staff from a variety of backgrounds and disciplines. Training will be provided across the variety of tasks required for this role and there will be opportunities to develop new processes in line with our recent new ways of working. It is also desirable that you have a Financial or Business Management Qualification and have previous experience working in Local government environment.